Frequently Asked Questions

We do not have a partnership with Zelle or Cash App.

Our online Bill Pay service offers a person-to-person payment option. There is no fee to use this feature.  To pay a person, simply go to the Bill Pay widget and:

• Select Add Payee
• Select "Person" and click "Next"
• Enter in the Payees Name, Payment Method and Funding Account and click "Next"
• If sending electronically, provide their banking information (Account number, routing number and account type) then click "Add Payee"
• If sending by check, provide mailing address and phone number
• If sending by SMS, provide their phone number and a shared secret for security
• If sending by e-Mail, provide their e-mail address and a shared secret for security

A person receives packages containing various items which were not ordered or requested by the recipient. While the package may be addressed to the recipient, there is not a return address, or the return address could be that of a retailer. The sender of the item(s) is usually an international, third-party seller who has found the recipient’s address online. The intention is to give the impression that the recipient is a verified buyer who has written positive online reviews of the merchandise, meaning: they write a fake review in your name. These fake reviews help to fraudulently boost or inflate the products’ ratings and sales numbers, which they hope results in an increase of actual sales in the long-run. Since the merchandise is usually cheap and low-cost to ship, the scammers perceive this as a profitable pay-off.

Watch out for too good to be true offers, coupons and discounts. Fraudsters will create fake shopping sites that often imitate the real thing, only to eventually compromise your card. Always double check the URL that you're using before you complete your purchase.

Fraudsters will impersonate tech support agents, government officials, or even friends and family members, demanding payment in the form of gift cards.

Scammers are also stealing gift cards from stores, keeping record of the card number and returning them back to the store. In the meantime, the scammers are in the background waiting for those cards to be re-purchased and are immediately wiping out the balance of the gift card once it's activated.

What might seem like a dream come true, can quickly turn into a nightmare if you're not careful. If it's too good to be true, then it's best to ignore it. Fraudsters are using eMail, phone calls, social media and even text messages to let you know you've won a prize or giveaway. Today we're seeing these fraudsters create duplicate profiles that mirror the business or entity giving away a prize. They are then sending out a message to your account asking for you to claim your prize by clicking on a link or providing payment for shipping. These are both giant red flags, especially if this is a contest that you did not enter!